Warranty and Returns
At Enth Degree, we take pride in the quality of our products and want our customers to be completely satisfied with their purchases. All of our products come with a warranty that complies with Australian Consumer Law. This warranty is in addition to any other rights and remedies you may have under Australian Consumer Law or any other applicable laws.
What is covered by our warranty?
Our warranty covers defects in materials and workmanship that arise during normal use of our products. This includes any defects that prevent the product from functioning as intended. The warranty period varies depending on the product and is specified on the product page on our website.
What is not covered by our warranty?
Our warranty does not cover:
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Normal wear and tear, such as scratches, dents, or fading.
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Damage caused by misuse, abuse, or neglect, such as dropping, crushing, or exposure to extreme temperatures.
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Damage caused by accidents, such as spills or impacts.
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Damage caused by unauthorised repairs or modifications.
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Any defects or damage that arise as a result of failure to follow instructions for use, storage, or maintenance.
What is not covered by our warranty?
Our warranty does not cover:
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Normal wear and tear, such as scratches, dents, or fading.
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Damage caused by misuse, abuse, or neglect, such as dropping, crushing, or exposure to extreme temperatures.
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Damage caused by accidents, such as spills or impacts.
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Damage caused by unauthorised repairs or modifications.
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Any defects or damage that arise as a result of failure to follow instructions for use, storage, or maintenance.
How to make a warranty claim
If you believe that your product is defective and covered by our warranty, please contact us at [email address] or [phone number]. We may ask you to provide proof of purchase and a description of the defect.
If the defect is covered by our warranty, we will either repair or replace the product, or offer you a refund. We will cover any reasonable costs associated with the return of the product to us, and we will cover the cost of shipping any repaired or replaced product back to you.
If the defect is not covered by our warranty, we will notify you and may offer you a repair or replacement at a reasonable cost.
Limitation of liability
To the extent permitted by law, our liability for breach of any implied warranty or condition that cannot be excluded is limited to the repair or replacement of the relevant product or the payment of the cost of having the relevant product repaired or replaced. We will not be liable for any loss or damage, including consequential loss or damage, arising from the use of our products.
If you have any questions about our warranty policy, please contact us at [email protected] or 1300 30 55 30.
Returns Policy
We want you to be completely satisfied with your purchase from Enth Degree. If for any reason you are not satisfied, you may return the item(s) within 30 days of receipt for a full refund or exchange.
Returns Procedure:
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Contact us to request a return authorisation within 30 days of receipt. We will provide you with a Return Authorisation Number and instructions on how to return the item(s).
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Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
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Ship the item(s) to the address provided with the Return Authorisation Number. We recommend that you use a trackable shipping method and purchase shipping insurance.
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Once we receive your return, we will inspect the item(s) and process your refund or exchange within 10 business days. Refunds will be issued to the original payment method used for the purchase.
Return Conditions:
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Items must be returned in their original condition and packaging, with all accessories and documentation included.
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Products must be returned within 30 days of receipt.
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Shipping and handling fees are non-refundable.
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We do not accept returns of items that are damaged or show signs of wear and tear.
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We do not accept returns of items that have been customised or modified in any way.
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Any items that are not eligible for return will be sent back to you at your expense.
If you have any questions about our returns policy, please contact us at [email protected] or 1300 30 55 30.
