Track your order
Frequently Asked Questions
We understand that you may need to make changes to your order. Please contact our customer support as soon as possible with your order details, and we will do our best to accommodate your request. However, please note that once your order has been processed or shipped, we may not be able to make any changes.
To track the status of your order, log in to your account on our website and navigate to the orders section. You will find real-time updates on the status of your order. If you placed your order as a guest, use the order tracking form found here.
International deliveries usually take 10-20 business days, sometimes less. Domestic shipping within Australia is typically 2-3 days.
Yes. If your shipping destination is not shown in the checkout, please contact us.
Yes, you can cancel your order, but the eligibility for a refund depends on the status of your order. If your order has not been processed or shipped yet, you can cancel it, and a full refund will be issued. However, if your order has already been shipped, you may need to initiate a return process once you receive the package. Please refer to our return policy for more information.
We apologise for any inconvenience caused. If you receive a damaged or incorrect item, please contact our customer support immediately. Provide them with details about the issue and, if possible, include photographs of the item. We will arrange for a return or exchange and ensure that you receive the correct item in good condition.
Yes, we have a return and exchange policy for online purchases. If you are not satisfied with your order, you may return the item(s) within 30 days. Please review our return policy for details on eligibility, conditions, and any associated fees.
To initiate a return or exchange, please contact our customer support. They will guide you through the process and provide you with the necessary instructions, including any required forms or labels. Make sure to carefully follow the provided guidelines to ensure a smooth return or exchange experience.
The responsibility for return shipping costs may vary depending on the reason for the return or exchange. In some cases, we may provide a prepaid return label, while in other cases, you may be responsible for the shipping costs. Please refer to our warranty and returns policy for more information regarding return shipping.
We apologise for any delays in the delivery of your order. Please check the tracking information provided to see if there are any updates or notifications regarding the status of your shipment. If you have concerns or the estimated delivery time has passed, please contact our customer support, and they will assist you in resolving the issue promptly.
Our customer support team is here to help. You can reach us by phone, email, or through our website’s contact form. Please don’t hesitate to reach out if you have any questions or need assistance with your online order.